Course Overview
Check-in procedures, boarding, ticketing basics and customer service at the airport.
Course Modules
- Airport terminal operations
- Check-in, boarding and reservations systems
- Customer service excellence
- Baggage services and irregularity handling
- Aviation safety and security
- Communication and conflict resolution
Entry Requirements
KCSE D+ with proficiency in English.
Career Opportunities
Check-in Agent, Boarding Officer, Airport Customer Service.
Training Facilities
- Cabin mock-up and service trainer at our Wilson Airport campus
- Aircraft maintenance hangar with real airframes and tooling
- Computer-based training lab and flight-planning software
- Library, briefing rooms and student lounge
Frequently Asked Questions
Do I need to be in Nairobi to apply?+
No. You can apply online from anywhere in Kenya or abroad. Interviews can be held online for out-of-town applicants.
Are payment plans available?+
Yes. We offer flexible installment plans — talk to the admissions office after acceptance.
Do you help with job placement?+
Yes. Our career services team supports CV writing, interview coaching, and connects students with partner airlines, MROs and ground handlers.