Course Overview
Professional customer service for airlines and airports: CRM systems, service recovery, ticketing and Amadeus basics.
Course Modules
- Airline customer service management
- Reservations and ticketing systems (Amadeus/Galileo)
- Passenger and baggage handling
- Airline marketing and revenue basics
- Complaint handling and service recovery
- Aviation safety and security
- Industrial attachment
Entry Requirements
KCSE C- or equivalent.
Career Opportunities
Customer Service Supervisor, Reservations Agent, Airport Duty Officer.
Training Facilities
- Cabin mock-up and service trainer at our Wilson Airport campus
- Aircraft maintenance hangar with real airframes and tooling
- Computer-based training lab and flight-planning software
- Library, briefing rooms and student lounge
Frequently Asked Questions
Do I need to be in Nairobi to apply?+
No. You can apply online from anywhere in Kenya or abroad. Interviews can be held online for out-of-town applicants.
Are payment plans available?+
Yes. We offer flexible installment plans — talk to the admissions office after acceptance.
Do you help with job placement?+
Yes. Our career services team supports CV writing, interview coaching, and connects students with partner airlines, MROs and ground handlers.